Professional St. John Property Management – We Do it Right!
Cimmaron Property Management, Inc. is a full service Virgin Islands licensed real estate agency specializing in professional St. John Property Management. We provide homeowners with complete property management services which such as, comprehensive maintenance services including scheduled preventative maintenance, top level rental management services for short term vacation rentals, unparalleled housekeeping services and complete property financial management. Placing a valuable asset, such as a vacation rental home, with Cimmaron Property Management, Inc. for management will provide homeowners with complete confidence that their property is being maintained and managed by a premium St. John property management company.
Homeowners on St. John generally have three options when it comes to the care of their property. They can
- Use a local “handyman” to take care of routine property maintenance while they rent the vacation home themselves as a RBO (Rental By Owner). Typically in this situation, there may be little to no guest services or concierge services offered to the vacationing guest; or
- Enlist the services of an unlicensed booking agency (local or Stateside) to take rental bookings. Off island booking agencies do not offer any routine or emergency maintenance services for the property and any guest services are generally contracted out to a third party or performed by the owner or owner agent if available. On island agencies may offer some limited routine property maintenance and guest services such as a meet and greet, or they can
- Engage the services of a Real Estate Brokerage company who specializes in Professional Property and Rental Management services for vacation rental properties. Considering the legal and fiduciary responsibilities attached to an experienced Virgin Islands licensed and insured real estate broker, an owner can expect to receive the best management and maintenance services available for their property. Additionally, if the real estate brokerage is highly experienced with short term rental marketing and sales, the owner can also expect aggressive marketing and promotion of their property and the St. John destination to the largest number of potential stateside and international vacation rental guests.
PROFESSIONAL PROPERTY MANAGERS MAKE IT EASY FOR HOMEOWNERS
AND HERE’S HOW CIMMARON PROPERTY MANAGEMENT, INC. MAKES A DIFFERENCE!
24/7 Availability
We provide service 24/7 to all of our managed properties responding quickly and professionally to prospective guest inquiries, vacationing on-island guests, and homeowners. Our office facility is conveniently located with store-front access and staffed a minimum of 6 days a week – year around! We provide all guests and owners with after-hours contact numbers so they will normally reach a ‘human’ who will immediately respond to any issue – no matter what time they call.
Communication
We let you know what’s happening – from property repairs and in-house marketing programs to local Virgin Islands issues and national industry initiatives. With nearly 17 years of diverse real estate services experience, we know property management and maintenance and the vacation rental industry and will keep you continuously informed and up-to-date.
Guest Services
From reservation inquiries to secure online booking and payment processing; from check-in to repair calls; from concierge services to housekeeping and inspections; we take care of guests 24 hours a day, 365 days a year. We provide travel insurance, additional housekeeping services, provisioning, activities and much more… as professional property managers we offer our guests everything they may want or need for a great vacation experience and make it easy for them to make the vacation arrangements prior to their arrival and during their stay.
Local Knowledge & Loyal Customer Base
Who knows better how to market your vacation home than a professional on-island property manager? All of our staff members are long time St. John residents who are intimately familiar with our island. We actively participate in our community and we are part of all local tourism efforts. St. John local events, holidays, and seasonal opportunities are promoted to guests year-round. We maintain and market to an established customer base of thousands of guests who often return year after year as repeat customers. Professional marketing & excellent guest services earn guest loyalty and repeat visits.
Reservations Made Easy
In person, over the phone, or online 24 hours a day, every day – whether paying by check or credit card – we make it easy for guests to book your property in a safe and secure. Our websites are completely mobile responsive and interactive for online booking. Our rental, cancellation, refund and privacy policies are clearly stated and available to all guests and visitors on our professionally designed website.
Marketing & Other Promotions
We know Internet Marketing! We know Search Engine Optimization! We know Social Media Marketing! Our websites are attractive, easy to use and up-to-date. We know how to help guests find your property online when they are planning a vacation on St. John. We manage email marketing to past and future guests, invest in social media marketing, utilize various listing sites and create a variety of other internet marketing strategies that will lead browsers and potential guests to our websites to book our managed properties. Our marketing activities are directed at not only the US and Canadian markets but to many international markets including Europe, South America and Australia. Print media, email blasts, social media marketing, pre-arrival and post-vacation emails, guest surveys, contests, promotional trade outs, seasonal promotions, and specials … as a professional property manager we are hospitality experts who continually promote St. John as a world class destination and our managed vacation properties as the number one lodging choice for visitors to St. John!
Rental Accountability
As your agent, we are primarily accountable to you, the property owner. We rent to families or adult groups over the age of 25 and honor any restrictions you may want to impose on occupancy, age, or other limitations for guests. Prior to sending a rental agreement for your property to a potential guest, we provide full disclosure on the location and amenities your property has to offer. All of our rental guests are required to sign a Property Rental Agreement which binds them to the rental terms, conditions and policies specific to your property. Our guests pay a damage deposit waiver fee which provides insurance coverage for incidental/accidental damage in amounts of $500, $1,000 or $1,500.
Maintenance & Housekeeping
We ensure all of our managed properties are in superb condition at all times – safe, clean and in a perfect state of repair – to guarantee consistency and quality of the rental experience. We employ highly trained and skilled maintenance personnel to provide timely response to any maintenance issue 24 hours a day, 7 days a week. Maintenance inspections are performed at each property immediately prior to arrival and immediately after departure of each guest to make sure that everything is in order. Our trained and skilled housekeepers take pride in keeping our managed vacation rental homes immaculately cleaned and readied for each guest arrival and immediately cleaned following each guest departure.
Records Keeping & Interaction with Local Agencies
We maintain accurate and comprehensive records for each of our managed properties and provide owners with detailed invoicing and accounting on a monthly basis. Our services for owners also include dealing with the Virgin Islands government agencies in connection with taxes and license renewals and the Virgin Islands utility companies in connection with service and repairs.
Security
As professional property managers, we are the constant “eyes and ears” for your property. If one of our managed properties is not occupied by an owner or rental guest for an extended period, our maintenance personnel provide a walk-through inspection of the property at least every two weeks to check all systems and ensure all is in good condition and secure.
Local Connections & Advocacy
We are constantly working to insure that our homeowners and guests are ‘top of mind’ in our community. We advocate for clean, attractive beaches and support maintenance of all of the various features of our island which entice vacationers to come to St. John. We participate in our Chambers of Commerce, Tourism Boards, Planning Commissions and other local & tourism related organizations. We sponsor and volunteer for local events and initiatives that have a positive impact on tourism in the Virgin Islands.
Consumer Confidence
As our established business practice and through our affiliation with the international Vacation Rental Managers Association (VRMA) the National Association of Realtors (NAR) and other professional organizations we have made a commitment to quality hospitality, professionalism and industry excellence.
Time
Professional property managers save homeowners time and money. We do it all!
For additional information regarding our Professional Property Management and Rental Agency services and to review a document that outlines the various services that we provide, please click here or email us at info@cimmaronvacationhomerealty.com.