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Cancellation Policy

We realize that occasionally travel plans must be changed and Cimmaron St. John (“Agent”) wants to be as flexible as possible when dealing with unforeseen changes to travel plans.  Below is a summary of our Cancellation Policy as it relate to prepaid rental reservations.

 

 CANCELLATION AND REFUNDS:

Guest should notify Agent immediately if they have to cancel the reservation following Confirmation.  Any applicable cancellation fees may be avoided if Guest purchases Travel Insurance.
Cancellation of rental at any time after Confirmation has been issued may result in forfeiture of all amounts paid.  Unless Agent is able to re-book the property for the dates of cancellation, all rental funds paid are non-refundable.  Refund of amounts paid for rental and services will only be made under the following circumstances:

(1) If, on the day that the rental is scheduled to begin, the Property is unfit for habitation and no equivalent substitute can be obtained, or the Property is not reachable by the usual means of transportation, or access to the Property by visitors has been prohibited by authorities; or
(2) The Property is re-booked for the same time period and at the same rate of initial booking. If a portion of the rental time is re-booked or the Property is rented for a reduced rate, a pro-rata refund will be made.

All refunds, whether in whole or in part, will be subject to a deduction equal to 20% of the total rental rate.   Agent strives to accurately represent its villas and condos in all marketing media.  If Guest is disappointed or unsatisfied with the Property due to differences in taste (including, but not limited to, decor, accommodations, and location) or any other reason and declines to stay at the Property, this will be considered a cancellation and no refund will be issued.  Arrivals after the check-in date, departures prior to the check-out date, and reduction in number of guests are non-refundable.

 

HURRICANE/STORM POLICY:

The hurricane season officially runs from June 1st through November 30th. Agent will keep Guest advised on a storm’s progress and provide updates on leaving St. John before the local government closes the ports and eliminates the option of leaving.  Agent highly recommends that Guest purchase Travel Insurance if the dates of Guest’s stay are during hurricane season.  If Guest does not have Travel Insurance to cover the rental amount and storm conditions affect Guest’s stay, Agent will refund:

The rental rate and hotel tax from the date Guest vacates the Property, or

The rental rate and hotel tax for the dates the Guest is unable to arrive at the Property.

Alternatively, Guest may opt to leave the funds with Agent to be applied to their nest rental.

 

TRAVEL INSURANCE:

To protect against loss from cancellations caused by certain unforeseen events, including, but not limited to, arrival to or departure from St. John due to natural disaster or hurricane, Agent provides an option for the purchase of travel insurance to recover loss of pre-paid, non-refundable, unused payment.  Contact Agent at reservations@cimmaronstjohn.com to obtain travel insurance to protect your vacation investment.

340-715-2666